For one-off projects lasting more than one day, we charge a 50% deposit, and 50% on completion.
For one-off projects lasting less than one day, we charge 100% up front.
For ongoing retainers, we invoice up front, with the retainer date starting as soon as payment is made. We will then send you the second invoice 2 weeks later with 14 terms payment terms to secure your hours for the next month. For example, if you pay your first retainer invoice on the 1st of January, this secures January’s work. You’ll receive your invoice for February on the 15th of January, with payment being due at the end of January to secure February’s work.
We have implemented this pre-payment system to avoid late or non-payment – as a small business, you’ll understand how important this is.
Invoices will be sent by Alexis ([email protected]) and all finance and invoice queries should be directed to Alexis.
If you use Xero for your accounting, we can link up via our Xero key, to make invoicing smooth and simple.